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Collections

The Collection Unit within the Office of Student Accounts is responsible for the recovery of monies owed to The College
of New Jersey by students that are no longer enrolled. This collective debt includes outstanding student account balances
for past semesters. The student is responsible for any outstanding tuition and fees, and any other balances incurred after
financial award(s) or student loan(s) may have been granted, regardless of any expected reliance on any third-party
resource, including but not limited to financial aid, family gifts, third party contracted providers, employer reimbursement
or any other external resources.

If an account is in a delinquent or defaulted status, a financial hold is placed on the account. Any request for transcripts,
enrollment/registration, re-admission, and/or certificates are denied until the delinquency or default has been satisfied.
Students are expected to pay their outstanding balance in full or establish a payment plan with The College of New Jersey.
If the student’s financial commitment to The College of New Jersey becomes delinquent at any time, the Office of Student
Accounts may send notification to the student’s TCNJ email and/or mailing address of record on PAWS. It is the student’s
obligation to update any address The College of New Jersey has on record. Financial obligations include but are not
limited to tuition, fees, room, board, course fees, parking fines, library fines, residence hall fines, and any special fees or
fines charged to a student’s account.

TCNJ no longer mails paper bills or statements. Students not receiving a mailed bill or statement will not be considered
valid justification for lack of remitting payment. It is the student’s responsibility to view their account on PAWS. If you
no longer have access to your PAWS account, please contact our office for further assistance in resolving your account
balance, please visit the following site to reset your TCNJ account: https://account.tcnj.edu/. To make a payment on
your account, please visit https://studentaccounts.tcnj.edu/billing/bill-payment-options/.

To contact our Collection Unit, please contact us as follows:

Monday – Friday 8:00am – 4:00pm
By phone: 609-771-3179
By email: collections@tcnj.edu


Past Due Collections

Once an account becomes past due, The College of New Jersey will begin active collection proceedings according to its
collection policy. This may include making contact with students by a series of letters urging students to contact the
Office of Student Accounts/Collection Unit to make payment in full.

It is important for students to contact us immediately to arrange payment of account balance(s) if they receive notice that
their payment is past due. The College of New Jersey is more than willing to accept payment arrangements to facilitate
resolutions of amounts past due. It is also the student’s responsibility to keep the college informed of changes in the
demographic information, including current contact information.

After the Office of Student Accounts/Collection Unit has exhausted its efforts of collecting a debt or any correspondences
to the student are returned by the post office, the debt will be referred to a third party collection agency for further action
as referenced in the TCNJ Financial Responsibility Statement.

If a student is placed with an outside collection agency, all costs associated with the collection agency or attempting to
collect the debt will be charged to the student. These costs can include, but are not limited to, collection costs charged by a collection agency, skip tracing fees, fees incurred in obtaining legal documents, reasonable attorney’s fees, and fees
charged to send notices via registered mail. Once an account has been transferred to a collection agency, students will
need to contact the collection agency directly to arrange payment.


Collection Agency Assignments / Contacts

Once an account is placed, payment arrangements can no longer be made with The College of New Jersey. The student
will then be liable for all collection and/or attorney fees (20% – 40% of the amount placed in collection).

ConServe

200 Crosskeys Office Park
Fairport, NY 14450
Tel: 1-800-724-4439
https://conserve.webview.com


General Revenue

4660 Duke Drive, Suite 300
Mason, OH 45040-8466
Tel: (800) 234-1472
https://www.generalrevenue.com


Williams & Fudge

300 Chatham Avenue
PO Box 11590
Rock Hill, SC 29731
Tel: 1-800- 849-9791
https://www.wfcorp.com


Reliant Capital Solutions

750 Cross Pointe Road, SuiteG
Gahanna, OH , 43230
Perkins Tel: 1-866- 738-3178
Tuition Tel: 1-866- 738-3179
http://www.reliantcapitalsolutions.com


Billing Servicer for Federal Perkins & Nursing Loans only:
Heartland ECSI

100 Global View Drive
Warrendale, PA 15086
Tel: 1-888- 549-3274
https://borrower.ecsi.net/


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